Global services firm Genpact announces Indian American BK Kalra as new CEO


Genpact, a global professional services firm headquartered in New York, announced the appointment of an Indian American as its CEO effective February 9, 2024. The current CEO and president, NV ‘Tiger’ Tyagarajan, will retire on the same date after over 12 years at the helm.

After Tyagarajan informed Genpact’s Board of Directors of his intention to retire, effective February 9, 2024, the company appointed Balkrishan Kalra as part of its leadership succession plan. Kalra is the company’s Global Business Leader, Financial Services, and Consumer & Healthcare. Kalra will join the company’s Board on February 9, 2024, and Tyagarajan will continue as a member of the Board of Directors.

Kalra has more than 30 years of experience helping companies grow from early stage to large, globally competitive enterprises. He joined Genpact in 1999 and has served in a variety of leadership roles across the company. He leads Genpact’s global transformation efforts in the banking, capital markets, consumer goods, retail, life sciences, and healthcare industries, helping companies better leverage technology and AI-enabled solutions.

“We are delighted to announce BK as Genpact’s next CEO, a leader with a proven track record of delivering business results and fostering deep client relationships,” said James Madden, Chairman of Genpact’s Board of Directors. “In planning for Tiger’s retirement, the Board undertook a robust process, assessing several internal and external candidates. In the end, Kalra stood out as the natural successor. He understands the importance of investing in emerging trends and technologies with a particular focus on Genpact’s efforts around advanced analytics and AI-enabled solutions. His strategic vision and deep understanding of our clients and business is exactly what Genpact needs as we enter this new chapter.”

“I am honored to assume the CEO role and appreciate the confidence and trust that Tiger and the Board have placed in me,” said Kalra. “With an immensely talented workforce and a deep history of developing innovative solutions for our clients, Genpact has a unique opportunity to lead our industry. I look forward to working closely with the Board and our leadership team to accelerate a new chapter of growth for Genpact, one with technology at the forefront of everything we do to unlock tremendous potential for our clients, employees, and shareholders alike.”

NV ‘Tiger’ Tyagarajan will retire as Genpact CEO in February 2024

Tyagarajan assumed the CEO role in 2011. He helped transform the company into a recognized industry leader with more than $4.3 billion in annual 2022 revenue. “Leading Genpact has been the highlight of my career, and I would like to thank the entire team for their support. The world is rapidly changing around us, and I am incredibly proud of what we have achieved, staying ahead of the curve as a true partner to our clients around the world, empowering our employees, and transforming the communities in which we live and operate. Kalra has been an integral part of Genpact’s success, and I am confident that, under his leadership, we are well positioned for the next phase of our journey and future growth,” said Tyagarajan.

According to the company website, Kalra is part of the seed team that founded Genpact. “For more than two decades, BK has been helping companies grow from idea conceptualization into large globally competitive enterprises. From growing digital native space to driving organic growth to overseeing meaningful acquisitions, BK’s entrepreneurial skills and adaptive approach to recognize and respond to market changes have enabled him to help some of the biggest brands in the world succeed in their transformation journeys,” the company website says.