Amit Kumar Sharma and his team are busy. This year, they processed 700,000 visa applications in the US alone. As the head of American operations at Visa Facilitation Services Global (VFS Global), Sharma’s responsibility is to keep the wheels of visa protocols and processes running smoothly. It’s not easy, of course, considering VFS is one of the world’s largest organizations in its category, working with 67 partner governments across 140 countries.